Organizational Problems at Whittier
The professional staff at WSHC believes that some of the individual managers at WSHC are well-meaning, hard-working people who are often trying to do their best. However, they work within a system that undervalues the role of non-managerial staff, and for that reason the system is unable to create strong teams that can effectively solve problems. The lack of accountability of managers to non-managerial staff has created layers of dysfunction within the health center which impact the care we provide to patients.
There are three main problem areas at Whittier that affect our ability to provide quality care:
High staff turnover
1. Staff proposals to fix important problems are often ignored or dismissed without further discussion
2. Minimal opportunity for discussion of policies and problems between management and staff
3. Lack of proper consideration of legal and ethical consequences of policies which impact providers and patients
4. Problems with follow-up and attention to detail